FAQs
Frequently Asked Questions
How can I contact Wellexa?
You can reach us at info@wellexa.co.uk. Our customer support team is ready to assist you with anything you need.
Do you ship to the UK?
Yes, we ship to all areas of the United Kingdom.
Where do you ship from?
Orders are shipped directly from our international warehouse using reliable tracked shipping.
How long does delivery take?
Standard shipping to the UK typically takes 10–18 business days. A tracking number is provided for every order.
Can I change or cancel my order?
If you need to make changes, please contact us within 12 hours of placing your order at info@wellexa.co.uk. After this window, your order may already be processing.
What payment methods do you accept?
We accept all major credit and debit cards. Checkout is secure and encrypted for your protection.
Is this posture corrector safe for children?
Yes — the Type B Kids Model is specially designed for children aged 4+ with soft silicone materials and gentle vibration reminders.
Does the vibration hurt?
No. The vibration is gentle and acts only as a subtle reminder when slouching occurs.
Can it be worn under clothing?
Yes. Both the adult and children’s models are lightweight, slim and discreet under regular clothing.
How long does the battery last?
The adult version lasts around 1 week depending on usage, while the kids version lasts up to 10 days after a full charge.
What if my item arrives damaged or faulty?
If your order arrives damaged or defective, contact us immediately at info@wellexa.co.uk with your order number and a photo. We will replace or refund your item quickly.
Do you offer refunds?
Yes — all orders are covered by our 30-day money-back guarantee. If you’re not satisfied, just email us at info@wellexa.co.uk and we’ll take care of you.